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Support and Client Success Mean More Here

The relationships we have with our clients is different than any other ed tech company—dare we say any company—you will ever work with.

Support and clients at Finalsite University

We treat our clients like family (because they are).

Finalsite Support

With support team members around the world, our Support Team is at the ready 24/7 and includes experts in design, individual Finalsite products, data and integrations, and more. They're here if you have a technical question or want to report an issue —and can be reached by email, phone or support ticket. 

 

Support person at computer smiling

You'll get support and guidance from everyone you meet at Finalsite. From our client success managers to our in-house marketing experts, we are all committed to helping you make an outsized impact on the communities you serve.

Client Success Manager Ryan Nolan with client

Client Success

Once you're a client, our client success managers will be your advocates and strategic consultants. Many have worked in schools and they're super knowledgeable on how to get the most out of your Finalsite products. You can turn to them for advice on starting a project, guidance in best practices, and to answer questions about new product features.

Karen Kaplan

"Finalsite's support team is second to none. I work with a lot of vendors and your team is by far the best. The level of detail and the willingness to help is unlike any other team I've worked with."

KAREN KAPLAN, DIRECTOR OF TECHNOLOGY

HAMDEN PUBLIC SCHOOLS

Kathleen Hogan St. Mary's Academy

"As always, the support I receive from Finalsite is timely and helpful. I continue to be amazed by the quality of your help service. Thank you!!"

KATHLEEN HOGAN, DIRECTOR OF MARKETING & COMMUNICATIONS

ST. MARY'S ACADEMY

Kevin Skidmore

"Of all the companies we deal with, Finalsite has by far the best customer service. Support is good and...with your client success managers...I've always felt that I knew exactly who to contact if I had any questions or concerns and they have always been happy to help in any way they could."

KEVIN SKIDMORE, HEAD OF IT

BAVARIAN INTERNATIONAL SCHOOL

Debbie Higgins De Smet Jesuit High School

"I always receive a response very quickly and my request is always taken care of immediately. Thank you. Finalsite knows how to take care of its clients!"

DEBBIE HIGGINS, DIRECTOR OF COMMUNICATIONS

DE SMET JESUIT HIGH SCHOOL
 

By the Numbers

99/100

Customer Satisfaction Score

Clients are so happy with our support response time and personalized service, they give us the highest rating 99 percent of the time!

96%

Client Retention

Schools who choose Finalsite, stay with Finalsite for our guidance, support and forward-thinking products and services.

24

Time Zones Supported

With clients in 115 countries around the globe, our Support Team has you covered no matter where you are or what time you need us.

40+

Support Team Members

Our knowledgeable and talented support team is at the ready to help you with requests—big or small.

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